Privacy Policy

Privacy Policy – Mulligans Golf Experience

Last updated: September 30, 2025

At Mulligan’s Golf Experience, we respect your privacy and are committed to protecting your personal information in compliance with Québec’s Law 25 and other applicable privacy laws. This policy explains how we collect, use, disclose, and safeguard your data when you interact with us online or at our venue.

By visiting our website, booking services, becoming a member, or attending our venue, you agree to this Privacy Policy.

We reserve the right to update or modify this Policy at any time, with or without notice. However, if we intend to use or disclose personal information for purposes materially different from those described here, we will make reasonable efforts to notify affected individuals, including by posting a revised Policy on our website.

1. Collection of Personal Information

We collect only the personal information necessary to provide our services, memberships, and communications, including:

  • First and last name
  • Email address
  • Phone number
  • Mailing/billing address
  • Payment information (for bookings or purchases)
  • Event/booking details
  • Golf statistics, league participation, and simulator use data
  • Images or video taken at the venue (if you participate in events or activities that are photographed/recorded)

We do not collect sensitive information such as medical or financial data beyond what is required to process payments.

2. Use of Personal Information

We use your personal information only for purposes consistent with Law 25, including:

  • Providing, customizing, and improving our services and memberships
  • Processing event and booking requests
  • Managing payments, billing, and accounting
  • Communicating updates, promotions, and special offers (with consent)
  • Conducting market research and statistical analysis
  • Managing league scores, golf statistics, and participation data
  • Ensuring security and compliance with legal and regulatory requirements

We will not use your personal information for purposes materially different from those stated without obtaining your consent.

3. Cookies and Online Data Collection

Our website uses cookies and similar technologies to enhance your browsing experience and ensure the proper functioning of our online services. Cookies are small text files stored on your device when you visit our site. They allow us to recognize your browser, remember your preferences, and better understand how visitors interact with our content.

We use the following types of cookies:

  • Essential cookies – Required for core website functionality, such as navigation, security, and managing reservations or bookings.
  • Analytical cookies – Help us understand website traffic, usage trends, and improve overall site performance.
  • Preference cookies – Store user preferences such as language, location, or display settings for a more personalized experience.

In accordance with Law 25, non-essential cookies are disabled by default and will only be activated with your explicit consent. You may withdraw your consent at any time by modifying your browser or cookie settings. Please note that disabling certain cookies may affect some features or limit your experience on our site.

We may also collect limited technical information, including your IP address, browser type, operating system, and non-identifiable statistical data about browsing behavior. This information is used solely for analytical and operational purposes to improve the quality of our services.

4. Privacy by Design and Default

Mulligan’s Golf Experience applies privacy by design and by default principles:

  • We collect the minimum amount of data needed.
  • All systems and services offered to the public are configured with the highest confidentiality settings enabled by default.
  • Features that identify, locate, or profile individuals are disabled unless you provide explicit consent.

5. Sharing and Disclosure of Information

We do not sell or rent your information. We may share your information only when necessary:

  • With trusted third-party service providers (e.g., booking platforms, payment processors, IT support) under strict contractual obligations
  • With financial institutions for payment processing
  • With regulators or legal authorities if required by law
  • During business transactions (mergers, acquisitions, asset sales) where your data may be transferred as part of business assets

Some service providers may be located outside Québec or Canada (e.g., United States). In such cases, we conduct a Privacy Impact Assessment (PIA) and ensure appropriate safeguards before transferring data.

6. Retention and Destruction of Information

We retain personal information only as long as necessary for the purposes described or as required by law. Once no longer needed, data is securely deleted or anonymized.

7. Your Rights Under Law 25

You have the following rights regarding your personal information:

  • Access and Correction – Request access to the personal data we hold about you and request corrections if inaccurate.
  • Withdrawal of Consent – Withdraw your consent to the use of your data for specific purposes (e.g., marketing).
  • Deletion – Request that your personal information be deleted.
  • Portability – Request your data in a structured, commonly used, machine-readable format, and transmit it to another organization if authorized.
  • De-Indexing / Cease Dissemination – Request that your personal data be removed from public dissemination or de-indexed from search engines when permitted under law.
  • Automated Decision-Making Transparency – If we ever use automated decision-making that significantly affects you, you will be informed and may request human review.

8. Incident and Breach Notification

If a confidentiality incident occurs that poses a serious risk of harm, we will:

  • Notify the Commission d’accès à l’information (CAI), and
  • Inform any affected individuals as required by Law 25.

We also maintain an internal breach log.

9. Governance and Accountability

Mulligan’s Golf Experience is responsible for ensuring compliance with Law 25. For inquiries, complaints, or concerns regarding our personal information practices, please contact:

Mulligan’s Golf Experience
3780 boulevard des Sources
Dollard-des-Ormeaux, H9B 1Z9
[email protected]

10. Changes to this Policy

We may update this Privacy Policy from time to time. If material changes are made, we will post a notice on our website with an updated date.

11. Conclusion

Your trust is important to us. At Mulligan’s Golf Experience, we are committed to protecting your personal information and complying with Québec’s Law 25.

By visiting our website, submitting your details, and/or using our services, you accept this Privacy Policy and expressly consent to the collection, use, and disclosure of your personal information in the manner described. If you do not agree, please do not use our website.